Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Urbanns’s relationship with you in relation to this website.  The term ‘Urbanns’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 294, 8th Main, BEML Layout, Tubrahalli, Bangalore 560066. Our company VAT registration number is 29180845753. The term ‘you’ refers to the user or viewer of our website. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Use of the Website : By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
  • Trademarks : The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner. This includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • External Links : External links may be provided for your convenience, but they are beyond the control of website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
  • Warranties : The website owner makes no warranties, representations, statements or guarantees whether express, implied in law or residual regarding the website. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Disclaimer of Liability : We will not be responsible or liable for any special, incidental, indirect or consequential damages of any kind in connection with this agreement, even if we has been informed in advance. In particular, the website owner shall not be responsible for and disclaims all liability for any loss, liability, damage whether direct, indirect or consequential, personal injury or expense of any nature whatsoever which may be suffered by you as a result of or which may be attributable, directly or indirectly, to your access and use of the website.
  • Conflict of Terms : If there is a conflict and/or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
  • Severability : Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
  • Applicable Laws : This agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Bangalore. The parties agree that the courts located in India shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts. 
  • Unauthorised use of this website : Any unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • User Account, Password, and Security : You will receive a password and account designation upon completing the website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify Urbanns.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. We cannot and will not be liable for any loss or damage arising from your failure to comply with this section.
  • Exactness Not Guaranteed : Urbanns.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final product as ordered by the user. The quality of any products, services, information, or other material purchased or obtained by you through the website may not meet your expectations. Changes to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product difference in size, quantity, etc. In this instance you agree that a representative from Urbanns.com will call you or send an approval request via the email address which you submitted when placing your order. If you do not agree with the requested change you retain the right to reject the requested production change by replying to it within 5 days of it being sent to you. Urbanns.com may re-request that you accept a production alteration one additional time if an alternative method to send your merchandise is available. If you reject this 2nd request your order will be cancelled and you will be fully refunded via your initial method of payment.
  • Cancellation of Fraudulent Orders : To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Urbanns.com reserves the right to cancel all past, pending and future orders without any liability. Urbanns.com also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. The customer may be considered fraudulent if any of the following scenarios are met: customer with a very high return rate or customer has entered wrong personal information while purchasing a product.
  • Process for Pilferage Claim : If a customer receives an opened package delivered or wants to raise a complaint for partial item/partial order, then the customer needs to claim for pilferage within 24 hours of delivery failing which the claim will not be entertained. To make a claim, the customer needs to send an email to contact@urbanns.com providing a short description of the case, snapshots of the packet and other box (try to cover the sides which look tampered/damaged as per the customer). Refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The customer may not be liable for a refund if he/she falls in any of the following scenarios: a) customer fails to provide adequate information about the case; b) customer fails to provide snapshots of the packet and box (if any). Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up the packaging for further investigations at our end.
  • Shipping and Delivery : At Urbanns.com, shipping is charged at a flat rate (delivery within India) for all orders irrespective of value or number of items ordered. Our goal is to deliver the product within 5-6 working days, if you live in metros. It could extend to 8-10 working days from the day order is placed with us depending on the place, where it is supposed to be delivered. However, there might be circumstances beyond our control where this timeline cannot be maintained. In such cases, we ensure that the product reaches to you within 15-20 days of purchase. Kindly refer to our shipping and delivery section to know in detail.
  • Returns : Items can be returned within 5 calendar days from the date of order delivery. When returning a good, the date of despatch at customer end must be within 5 calendar days of the date of receipt by the customer. Return would be acceptable only under the following scenarios: a) the item delivered was damaged; b) the item delivered was not as described at the time of purchase or c) the item ordered does not fit to size. To initiate a return, please drop an email at contact@urbanns.com providing us the details of the case and reason for return. For us to be able to accept a returned product, it must be unused and returned with all original packaging and tags intact with which they were shipped. In case of damaged or defective product, please take a photograph of the product highlighting the damaged or defect area and send it via email to contact@urbanns.com prior to shipping it back to us. For all returns, the cost of shipping incurred in sending it back to us, will be borne by the customer. Item should be returned in original packaging. We recommend using a reliable courier services to ease track of order. Urbanns will not be responsible for any loss or damage to the good(s) during transit. If goods are lost or damaged in transit, it would result to billing or non-refund of the amount equivalent to the loss or damage. The return will be closed within 15 days from the day we receive the item(s) to be returned from you. Shipping charge would not be included in the refund value of your order as these are non-refundable charges. Urbanns will not entertain any return request if a product has already been used by the customer.
  • Cancellations : If an item is cancelled prior to shipment, refund of the same would be made in the mode similar to payment done. However, if the request for order/item(s) cancellation is placed after it has been shipped, Urbanns reserves the right for approval of the cancellation.
  • Right to images / testimonials / comments uploaded / entered on Urbanns.com or provided to Urbanns: Urbanns reserves to use and reuse customer images, testimonials and comments uploaded or entered on the site or provided verbally or in writing by any customer. This content may be used by us for marketing, promotion or investigative purposes.
  • Offers and Schemes : We shall introduce various offers, schemes or contest at different times. The terms and conditions for such contest shall be separately available on the site.
  • Modifications to Terms and Conditions : Urbanns.com reserves the right to change/modify/add/delete any of the terms and conditions mentioned on this page as well as any terms and conditions prevailing on the different promotional schemes it introduces in market from time to time.Urbanns.com, at its discretion, can withdraw a particular scheme from the website or market.