We encourage prompt returns initiated within 5 days of receiving the goods for processing refunds. The refund will be issued within 5 days from the date of receipt of the goods by us.
For cases where you have used the goods and are not satisfied with the results, please write to us at contact at urbanns dot com and we will look into it. Results from the product usage can vary based on how the usage instructions are followed and adhered to, hence we would need more details to be able to look at it on a case to case basis. We encourage that you read the testimonials, both the nice ones and the not so nice ones, to better understand the product and applications. It will also help you in making a more informed purchase and help in getting positive results from the product. You can check reviews on Amazon.in for our products or check the testimonials page on our site.